Shipping policy

Shipping Policy & FAQ

At Imagine, we know you are excited to receive your order. We have designed a simple, efficient shipping process to get your products to your doorstep as quickly as possible.

Ordering Made Simple

Shopping at Imagine is easy! Just follow these three steps:

  1. Browse: Find the products you love.

  2. Order: Fill out the form on the top right of the product page. You will receive an order number via email.

  3. Confirm: Our friendly support team will contact you to confirm your details.

  4. Receive: Sit back and relax; your package will arrive in just a few days.

Shipping Timelines & Rules

  • Same-Day Dispatch: Orders placed before 6:00 PM are dispatched the same day.

  • Delivery Times: * Karachi: Next-day delivery.

    • Other Cities: 3 to 5 working days.

    • During Sales: Delivery may take 6 to 8 working days due to high volume.

  • Holidays: Orders placed on Saturday night, Sunday, or public holidays will be dispatched on the next working day.

  • Shipping Fees: We offer Free Shipping on our products.

  • Payment Tip: Please have the exact change ready for the rider to ensure a smooth delivery experience.

Frequently Asked Questions

Do you have physical stores? Imagine is exclusively an online store. This allows us to update our inventory with the latest trends quickly. Subscribe to our newsletter for the latest promos and sales!

What is your exchange policy? Imagine offers exchanges for wrong or defective items. We have a 7-day return policy to ensure you are fully satisfied. [Click here for full details].

How is the product quality? We only work with approved vendors. Every item is inspected against its description before dispatch. Note: Slight color variations may occur due to screen resolution or lighting during photography.

Is there a minimum order requirement? No. Whether you need a single item or a bulk order, we are here to help. For bulk inquiries, please contact us at 03058906945.

How safe is shopping at Imagine? We prioritize your privacy. Imagine takes all necessary steps to keep your data confidential and secure. We never share your information with third parties.

What if my items haven't arrived? Orders are typically delivered within 2–3 business days post-confirmation. If you have a tracking ID, you can monitor your parcel online. For concerns, call us at 03058906945.

Can I change my order? You can change your order as long as it hasn't left our warehouse. If you need to make an alternate purchase, please call our helpdesk immediately at 03058906945.

Do you ship internationally? Currently, we ship only within Pakistan. However, international customers can place orders for delivery within Pakistan; contact us for logistics and pricing details.

How are items packaged? Every item is inspected and secured in bubble wrap or protective plastic. Fragile items (like electronics) receive an additional layer of padding to ensure they arrive in perfect condition.